This Privacy Policy describes how the Help Desk mobile application ("App", "we", "our", or "us") collects, uses, stores, and processes information when users access or use the Help Desk application.
Help Desk is a support and ticket management application that allows users to register, submit support tickets, upload supporting information, track ticket status, access help videos, and receive notifications.
Account and Profile Information
Authentication Information
We may process information necessary to authenticate users, including OTP-based verification and login-related information. Passwords are stored using secure hashing mechanisms and are not stored as readable plain-text passwords.
Support Ticket Information
Users should avoid including unnecessary sensitive personal information in ticket descriptions or attachments.
Device and Technical Information
The App and third-party services integrated with the App may process certain technical information such as device identifiers, app installation information, push notification tokens, device and operating-system information, advertising identifiers where applicable, and technical information necessary for application security, notifications, advertising, diagnostics, and service operation.
Information may be used to:
The App may use Google AdMob, an advertising service provided by Google. AdMob and its advertising partners may process information such as advertising identifiers, device information, IP address, ad interaction information, and other technical data for purposes including ad delivery, measurement, fraud prevention and, where permitted and consented to, advertising personalization.
Where required by applicable law, users will be provided with appropriate privacy choices or consent options before advertising-related data is processed for purposes requiring consent.
Users in applicable regions may be presented with Google's consent management interface for managing advertising privacy choices.
For more information about how Google uses information from apps that use its services, please visit Google's information about partner sites and apps .
The App may use Google Firebase services for functionality including phone/OTP authentication and push notifications through Firebase Cloud Messaging (FCM).
Firebase may process device identifiers, authentication-related information, push notification tokens, and other technical information necessary to provide these services.
The App may send notifications related to support tickets or other relevant application activities. Push notification delivery may use Firebase Cloud Messaging. Device notification tokens may be stored to enable notification delivery.
Users may control notification permissions through their device settings where supported.
The App may allow users to capture or select images when submitting support tickets. Images selected or captured for a ticket may be uploaded to our servers and associated with that ticket.
Users should only upload information relevant to their support request.
We do not sell users' personal information.
Information may be shared or processed where necessary with:
We use reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.
These measures may include secure network communication, authentication controls, role-based access, restricted server and database access, and secure password storage.
However, no electronic storage or internet transmission method can be guaranteed to be completely secure.
We retain personal information and support-ticket information for as long as reasonably necessary to provide the Help Desk service, maintain security and audit records, resolve disputes, meet legitimate operational requirements, and comply with applicable legal obligations.
Where information is no longer required, it may be deleted or anonymized in accordance with applicable requirements and our retention practices.
Users may request deletion of their Help Desk account and associated personal data by contacting us at mashowpresent@gmail.com.
Certain information may be retained where necessary for security, fraud prevention, dispute resolution, legal obligations, or regulatory requirements.
Where required, users may be provided options to manage their advertising privacy and consent preferences. The App uses Google's User Messaging Platform (UMP) for applicable advertising consent requirements.
Where required by applicable regulations, users will be provided a mechanism to revisit or change their advertising privacy choices.
The Help Desk application is intended for authorized users who use the application for support-related purposes. It is not designed as a service directed specifically toward children.
We do not knowingly use the App to solicit personal information from children for advertising purposes.
We may update this Privacy Policy when application functionality, third-party services, legal requirements, or our data practices change. The updated Privacy Policy will be made available on this page and the "Last Updated" date will be revised accordingly.
For questions, concerns, privacy requests, or requests relating to personal data, contact:
Help Desk
Email:
mashowpresent@gmail.com
Website: makshow.in